FREQUENTLY ASKED QUESTIONS
Where is Funky Duck Vinyl based?
Funky Duck Vinyl is a record store located at 91 Plenty Rd, Preston, Victoria, Australia.
Do you have a physical store/when are you open?
Yep you can come in and browse or pick up an order during our opening hours.
Are the items I see online in stock?
Please check the availability field at the top right of the product page under the product name, here you will see stock listed as In Stock, Available At Supplier, or Out Of Stock. In stock items usually ship next business day, however please note once an in stock item sells out you will not be able to add the vinyl to cart or purchase the item but it may still be listed as in stock as we update the stock status daily. Records listed as Available At Supplier in the availability field means we don't currently have the vinyl in stock but it is available from our supplier so you can purchase it from us and we can usually ship it out to you within the time frame specified. Please note that these stock levels are updated daily and on rare occasions the vinyl you want may be sold out at the supplier, in which case we will offer you a full refund and notify you ASAP. Out of stock items are set to disappear once they are sold out, as there is no mechanism to be able to back order them once sold out, or no guarantee we will be able to restock that item any time soon.
Please note if you order an in stock item together with a back order (items available from supplier but not in stock) or a pre order then all items will be shipped together. If you would like to get the in stock items shipped separately then please place two separate order or contact us to arrange shipping them separately.
What shipping options do you offer?
We offer both standard shipping and express post Australia wide. Standard shipping is normally sent with Sendle (Couriers Please/Fastway Couriers) as I have found this to be the quickest way to get your records to you. If Sendle doesn’t deliver to your area then I will send with Australia Post. If you would like your order sent with Aus Post instead of Sendle please leave a note in your order and I will be happy to oblige. For this option please select Vinyl Shipping (Sendle/Aus Post). Standard Shipping is $10 for all orders under $150 and Free for all orders $150 and over. You can also select Express Shipping to get your order sent Express Parcel Post with Australia Post which is $15 for all orders under $150 and $5 for all orders $150+
Local Pickup: You can pick you up your order from our shop in Preston for free. When selecting this option please wait for an email confirming that your order is ready for pickup and then you can pickup your order during opening hours.
International Shipping: I’m pleased to offer shipping to almost all countries worldwide. Shipping costs are calculated at checkout based on the destination country and the weight of the package.
I’m looking for an album that you don’t have listed, can you help?
I certainly can! Send an email to info@funkyduckvinyl.com with a list of what records you are looking for and I will do my best to track them down and stock them for you. Please note due to the increased demand for vinyl over the last couple of years, and certain demands from Record Labels to prioritise certain new vinyl releases (I’m looking at you Adele!), many titles are taking 6 – 12 months to be repressed and restocked.
How will my item be shipped?
For Mailed Orders: I put a lot of time, love and care in to packing your order with the best protective packaging to ensure that your records arrive safely. Your records are first bubble wrapped to cover every inch of your record and then place in stiff cardboard mailers with a “crushable” zone so that even if your package is dropped the damage should be limited to the packaging, keeping your records safe and intact. Fragile Stickers are also placed on the package to remind the posty to be careful with your order and to not leave it out in the sun!
When I buy vinyl records online, will my order have tracking?
All mailed orders are tracked, you should receive a notification from the shipping company with your tracking details (please also check your junk folder). If you don’t receive such an email please email me at info@funkyduckvinyl.com and I’ll send through your tracking number.
When will I receive my order?
Almost all orders are sent next business day. For a list of estimated delivery times please click here.
What if my item arrives damaged?
If your item arrives damaged please DO NOT throw out any of the packaging or any part of your order. Contact me at info@funkyduckvinyl.com with all the details, including photos of the damage. Damaged records will be replaced but you will most likely need to send back the damaged record to receive a replacement (at my expense). If the product is out of stock, you will be given the option of choosing a new record, receiving a refund or waiting for a new copy of the same record to come back in to stock. The replacement record will be resent to you at my expense.
Are the prices shown inclusive of GST?
All prices shown throughout the website are inclusive of GST.
Can I make changes to an order I’ve already placed?
Yes! As long as you contact me before the order is shipped, I’ll be happy to change or cancel your order for no extra charge.
Do you sell gift vouchers?
Yes! You can purchase gift vouchers for friends, family or loved ones by clicking here or by clicking on the little gift icon between the search and cart icons on the top black bar (only visible on desktop devices sorry)
I want to sell my vinyl collection, do you buy?
Yes we certainly do. Please click here to see more information on selling your vinyl collections to us.
Can I trust Funky Duck Vinyl?
Absolutely! I am 100% committed to providing unparalleled service and complete customer satisfaction. We are a highly rated business and you can see all our reviews collated from Facebook, Google and Ebay on our reviews page, as well as on any of the aforementioned platforms. If you still have your doubts then I highly recommend paying for your purchase with PayPal. PayPal offer buyer protection, meaning if something goes wrong with your order and I don't play ball, or you don't receive your order, then they will give you a complete refund and chase me down for the money, giving you complete peace of mind!
Other Questions?
If you've got any other questions please feel free to drop me an email at info@funkyduckvinyl.com or send me a message on Facebook.